The reception desk worker is your company’s first calling card for a potential customer or partner not just when meeting in person, but also when phoning. Thanks to our partnership with the French company City One (a market leader in reception services and hostesses), and its know-how, we have raised reception from a mere service to a professional level. This means we build the clients’ image to the highest level.
Willingness, responsibility, an effort to be helpful or control support thanks to software solutions are a matter of course in our company. Our staff are selected with an emphasis on communicativeness, empathy, and appearance so that they themselves are a dignified representation of your company. Of course, we don’t simply rely on a “pretty face” we work with the receptionists and hostesses, we provide them with training so as to specifically develop their knowledge and skills, so that they are not just an “image,” but are also able to provide your company with various kinds of administrative support.
We approach each client on an individual basis and we set all the activities according to their needs and the level of responsibility that our worker is to bear.
THE QUALITY OF THE SERVICE ALWAYS COMES FIRST.
QUALITY CONTROL SYSTEM.
In order to ensure high-quality services in all divisions of the ATALIAN group we put great emphasis on the system of controls. We visit the hostesses in the place of work, either randomly or planned. In order to obtain feedback we hold regular meetings with the customer, which enable us to take steps to continually improve the services.
OUR QUALITY MANAGEMENT TOOLS
BOOKpro – a program for on-line reporting, which can be edited and configured according to each service’s needs, requirements, and expectations. It is a tool for processing the information needs to be collected and sorted during the service. The program is set up in direct co-operation with you so that it is fully adapted to your needs.
THE ASSURANCE OF A HIGH-QUALITY REPLACEMENT
A synonym for high-quality service is continuity. In the case of unavailability or vacation we can offer you an immediate replacement. The back-up receptionist has undergone the same training that was required for the receptionist on the given contract so that the quality of the services provided is not reduced in any way.
